SHIPPING AND RETURNS

Order Processing :-

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Orders received before 2 PM on business days will be processed the same day.
Orders placed after 2 PM or on weekends will be processed the next business day.

Shipping Confirmation and Order Tracking :-

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).
The tracking number will be active within 24 hours.
We currently ship to various locations. Shipping charges for your order will be calculated and displayed at checkout.
Sujata Enterprises is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
Please note that delivery times may be extended during peak seasons or due to unforeseen circumstances such as severe weather conditions.

Returns Policy :-

You have 30 days from the date of receipt to return your item. Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
A receipt or proof of purchase is required for all returns.

Refunds :-

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Certain items are non-refundable, including sale items and gift cards. If you wish to exchange an item, please return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Defective Items :-

If you receive a damaged or defective item, please contact us immediately with photos of the damage, your order number, and details of the product.
We will address and resolve the issue promptly.